", "identifier": { "@type": "PropertyValue", "name": "Ricoh Americas Corporation", "value": "26021" }, "datePosted" : "2018-11-20", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Ricoh Americas Corporation" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Tustin", "addressRegion" : "CA", "postalCode" : "92781", "addressCountry": "US" } } } }

Medical Field Service Engineer.Shared Services.US

The Medical Field Service Engineer provides technical service, clinical support, and account management for Ricoh's medical imaging customers. The position also plays a critical role in building the utilization of the medical imaging equipment. In addition, they would be responsible to lead key projects that are needed for the team.
Provides support to sales team in customer meetings, presentations and related conferences.
Serves as a subject matter expert in Ricoh's medical imaging offerings.
Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the medical imaging equipment.
Through partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient and local market.
Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness.
In partnership with the sales team, work to develop an account development plan tailored to the local market.
Provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals
Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the medical imaging equipment.
Perform new system installations, preventative maintenance, and troubleshooting and repair for installed medical imaging systems following established processes.
Document and investigate product complaints to identify root cause analysis
Typically Required:
B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company
Prior experience with Robotics preferred
Excellent communication, organizational and customer relation skills
Ability to work without specific direction on daily activities
Ability to determine one's own schedule based on business needs
Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Project management skills would be helpful

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