Director of Infrastructure Services
OverviewPosition:
Director Infrastructure ServicesLocation:
Tustin or Hybrid (HQ:
Tustin, CA)Pay:
165K-180K DOEThe Director Infrastructure Services will lead the team that provides implementation, 24/7 operational support and continuous improvement of Infrastructure systems including but not limited to applications, network, servers, VDI, data center, SaaS and IaaS.
The successful candidate will be technically versed, passionate about customer service and act as the main point of contact for Infrastructure systems.
This position reports to the Senior Director Architecture Services and is a member of the Technology Services management team.
ResponsibilitiesOversee the administration, maintenance, monitoring and upgrade of Infrastructure systems.
Lead the Infrastructure Services team, ensuring the highest levels of system availability, capacity and security.
Analyze, implement, administer and support applications, network, servers, databases, VDI, data center, and IaaS.
Collaborate with technical teams, business stakeholders, and third-party partners to optimize and Infrastructure systems to support business needsResponsible for Infrastructure systems related product licensing/subscriptions, ensuring appropriate coverage with a focus on cost containmentEnsure adherence to ITIL v4 Service Value System Mentor and build capabilities of the team:
Meet with team members on a regular basis to build relationships, seek feedback and develop team competenciesAlign work with priorities and goals to the organization, department, and industry regulationsProvide a clear articulation of direction and expectations of delivery (Quality, Scope, Time)Hold team members accountable and provide feedback on performanceDevelop team members so they can perform and progress their careerCoordinate roles and tasks of team members to achieve goalsEffectively recruit candidates to enhance department capabilitiesCreate and maintain standard operating procedures, policies, SLAs, communications, and knowledge base.
Self-motivated with the ability to exercise independent judgment with minimal direction from supervisorStrong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignmentsExcellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to technology peers and business partnersGood understanding of process orientation, understanding of project management methodologies and best practicesStay up to date and informed on developing regulatory concerns and changing IT and information security trendsAbility to be part of a rotating on-call 24x7x365 scheduleQualificationsWindows ServerDemonstrated experience with Office 365 and AzureKnowledge of Infrastructure management in a complex environment with working knowledge of architecture, systems administration, network administration and IaaS administrationProven management of staff, projects and vendorsAbility to drive initiatives and lead meetings in subject matter expertise areasAbility to stay current on technology trends and quickly learn new technologiesAbility to meet deadlines, prioritize appropriately, cope well with change and maintain composure under high pressure situationsExcellent interpersonal, written, and verbal communication skillsAbility to communicate with staff and management of any levelKnowledge of common security/privacy frameworks; CIS, NYCRR 500, CSF, PCI, NIST, CCPA/CPRA, etc.
Education, Experience and Certification:
Bachelor s degree in computer science, Information Technology, Engineering or related discipline.
10
years of experience with IT Infrastructure systems8
years of experience with server operation systems; Windows Server, Linux8
years of experience with virtualization systems; VMware, Hyper-V, KVM8
years of experience with server and storage systems; Dell, HP, Nutanix8
years of experience with network, firewall and ADC:
Arista, Cisco, Citrix, Palo Alto8
years with SNMP and agent-based monitoring tools5
years of experience with disaster recovery and IT general controls3
years with Office3652
years of experience IaaS:
AWS and Azure5
years in a mid-management role with more than 10 direct reports 5
years in a mid-sized company with over 3,000 usersInfrastructure related certification(s); Cisco, Microsoft, VMware, CompTIA, etc.
Process related certification(s) preferred; ITIL, Six Sigma, PMIExperience in Mortgage or Finance industry preferredWork Authorization:
Must be able to verify identity and employment eligibility to work in the U.
S.
Other Duties:
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift up to ten pounds.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.
VISION:
See in the normal visual range with or without correction.
HEARING:
Hear in the normal audio range with or without correction.
EOE/M/F/D/V.
Drug-free workplace.
#LI-JZ1Job SummaryID:
2024-6373Job Locations:
US-CA-TustinCategory:
TechnologyType:
Full Time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Director Infrastructure ServicesLocation:
Tustin or Hybrid (HQ:
Tustin, CA)Pay:
165K-180K DOEThe Director Infrastructure Services will lead the team that provides implementation, 24/7 operational support and continuous improvement of Infrastructure systems including but not limited to applications, network, servers, VDI, data center, SaaS and IaaS.
The successful candidate will be technically versed, passionate about customer service and act as the main point of contact for Infrastructure systems.
This position reports to the Senior Director Architecture Services and is a member of the Technology Services management team.
ResponsibilitiesOversee the administration, maintenance, monitoring and upgrade of Infrastructure systems.
Lead the Infrastructure Services team, ensuring the highest levels of system availability, capacity and security.
Analyze, implement, administer and support applications, network, servers, databases, VDI, data center, and IaaS.
Collaborate with technical teams, business stakeholders, and third-party partners to optimize and Infrastructure systems to support business needsResponsible for Infrastructure systems related product licensing/subscriptions, ensuring appropriate coverage with a focus on cost containmentEnsure adherence to ITIL v4 Service Value System Mentor and build capabilities of the team:
Meet with team members on a regular basis to build relationships, seek feedback and develop team competenciesAlign work with priorities and goals to the organization, department, and industry regulationsProvide a clear articulation of direction and expectations of delivery (Quality, Scope, Time)Hold team members accountable and provide feedback on performanceDevelop team members so they can perform and progress their careerCoordinate roles and tasks of team members to achieve goalsEffectively recruit candidates to enhance department capabilitiesCreate and maintain standard operating procedures, policies, SLAs, communications, and knowledge base.
Self-motivated with the ability to exercise independent judgment with minimal direction from supervisorStrong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignmentsExcellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to technology peers and business partnersGood understanding of process orientation, understanding of project management methodologies and best practicesStay up to date and informed on developing regulatory concerns and changing IT and information security trendsAbility to be part of a rotating on-call 24x7x365 scheduleQualificationsWindows ServerDemonstrated experience with Office 365 and AzureKnowledge of Infrastructure management in a complex environment with working knowledge of architecture, systems administration, network administration and IaaS administrationProven management of staff, projects and vendorsAbility to drive initiatives and lead meetings in subject matter expertise areasAbility to stay current on technology trends and quickly learn new technologiesAbility to meet deadlines, prioritize appropriately, cope well with change and maintain composure under high pressure situationsExcellent interpersonal, written, and verbal communication skillsAbility to communicate with staff and management of any levelKnowledge of common security/privacy frameworks; CIS, NYCRR 500, CSF, PCI, NIST, CCPA/CPRA, etc.
Education, Experience and Certification:
Bachelor s degree in computer science, Information Technology, Engineering or related discipline.
10
years of experience with IT Infrastructure systems8
years of experience with server operation systems; Windows Server, Linux8
years of experience with virtualization systems; VMware, Hyper-V, KVM8
years of experience with server and storage systems; Dell, HP, Nutanix8
years of experience with network, firewall and ADC:
Arista, Cisco, Citrix, Palo Alto8
years with SNMP and agent-based monitoring tools5
years of experience with disaster recovery and IT general controls3
years with Office3652
years of experience IaaS:
AWS and Azure5
years in a mid-management role with more than 10 direct reports 5
years in a mid-sized company with over 3,000 usersInfrastructure related certification(s); Cisco, Microsoft, VMware, CompTIA, etc.
Process related certification(s) preferred; ITIL, Six Sigma, PMIExperience in Mortgage or Finance industry preferredWork Authorization:
Must be able to verify identity and employment eligibility to work in the U.
S.
Other Duties:
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift up to ten pounds.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.
VISION:
See in the normal visual range with or without correction.
HEARING:
Hear in the normal audio range with or without correction.
EOE/M/F/D/V.
Drug-free workplace.
#LI-JZ1Job SummaryID:
2024-6373Job Locations:
US-CA-TustinCategory:
TechnologyType:
Full Time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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