Housing Case Manager - CAS/Orange County Command
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Housing Case Manager is a high demand position that provides holistic, strength based, harm reduction case-management services specializing in housing to include, but not limited to:
removing barriers in order to become housing ready, assisting residents with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking residents to on-site and off-site resources, assistance with applying for housing, assistance with locating housing, housing advocacy, assists with coordinating resident move out of shelter into housing.
The Housing Case Manager searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services.
The Housing Case Manager participates in weekly Coordinated Entry System (CES) housing match meetings to provide resident updates on individuals being discussed during meeting.
Essential Functions Case Management:
Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
Maintain an active case load.
Work with residents to remove barriers that would impede them from focusing on housing.
Create a case plan with each resident and perform needs assessments to ensure proper services are offered.
Meet with residents on case load bi-weekly.
Maintain case load tracking system current.
Ensure resident case notes are entered weekly within internal and external database.
Assist residents with obtaining documents needed for housing.
Schedule and facilitate weekly life skills groups related to housing needs such a; budgeting, how to be a good tenant, living independently, disseminating information on various housing programs.
Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
Housing Navigation:
Develop an individualized resident-centered housing plan.
Conduct bungalow/bed space visits to maintain resident engagement.
Research and visit various housing options that cater to low income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
Maintain a list of current housing vacancies including but not limited to; low income apartments, VASH and Section 8 opportunities, room for rent, room and board and local sober living homes.
Assists residents in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies Meet with residents on your case load bi-weekly.
Create an exit plan with each resident and coordinate resident move out into housing.
Assist in facilitating trainings to new hires, interns and volunteers as needed.
Allow new hires, interns, and volunteers to shadow you and provide site and daily duties overview as it relates to your role.
Record Keeping:
Maintain proper documentation including copies of housing documents, resident goals, monthly reporting, and resident physical files.
Maintain case load tracking system current.
Enter resident case notes into internal and external database (HMIS, CES System, Bridges) in a timely manner (as each database requires).
Exit residents from case load and internal/external database, close out residents' physical files.
Practice consistent communication related to resident status, this includes keeping supervisor informed of services resident is linked to with other service agencies, communicating challenges with residents, asking for assistance or direction for assisting residents with assessments, housing plans, referrals, exit plans.
Miscellaneous Duties:
Participate in programming meetings and housing case management meetings Participate in resident meetings and huddles as needed.
Participate in professional development trainings.
Participate in Homeless Service staff meetings and trainings.
Participate in Social Service and Community meetings such as CES weekly match meetings.
Maintain a positive working relationship with all TSA staff and external community partners.
Other duties as assigned by Program Supervisor or Site Manager.
In addition to shelter residents, housing case managers may be assigned transitional housing families.
Duties will include interviewing new families, conducting home visits and providing case management support with the goal of moving into permanent housing.
Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate computer, fax, and telephone.
Ability to lift up to 40 lbs.
Minimum Qualifications By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position.
BSW or equivalent degree (preferred).
Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
1-year experience with HMIS (preferred).
Experience with tenant/landlord relationships.
Must be in good physical health and mental health, capable of meeting the demand of the position.
Skills, Knowledge & Abilities Driving Test and clean MVR check.
Bilingual/Bi-literate English/Spanish preferred.
Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
Able to function in a fast-paced, frequently changing environment and be adaptable.
Must have flexible availability.
Must possess effective time management skills.
Must be able to prioritize work and meet deadlines.
Must model professionalism and time management skills.
Excellent verbal and written communication skills.
Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office:
Microsoft Word, PowerPoint, Excel, and Outlook email.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Assessments Case Management Communication Computer Literacy Conflict Management Crisis Intervention Estimated Salary: $20 to $28 per hour based on qualifications.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Housing Case Manager is a high demand position that provides holistic, strength based, harm reduction case-management services specializing in housing to include, but not limited to:
removing barriers in order to become housing ready, assisting residents with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking residents to on-site and off-site resources, assistance with applying for housing, assistance with locating housing, housing advocacy, assists with coordinating resident move out of shelter into housing.
The Housing Case Manager searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services.
The Housing Case Manager participates in weekly Coordinated Entry System (CES) housing match meetings to provide resident updates on individuals being discussed during meeting.
Essential Functions Case Management:
Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
Maintain an active case load.
Work with residents to remove barriers that would impede them from focusing on housing.
Create a case plan with each resident and perform needs assessments to ensure proper services are offered.
Meet with residents on case load bi-weekly.
Maintain case load tracking system current.
Ensure resident case notes are entered weekly within internal and external database.
Assist residents with obtaining documents needed for housing.
Schedule and facilitate weekly life skills groups related to housing needs such a; budgeting, how to be a good tenant, living independently, disseminating information on various housing programs.
Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
Housing Navigation:
Develop an individualized resident-centered housing plan.
Conduct bungalow/bed space visits to maintain resident engagement.
Research and visit various housing options that cater to low income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
Maintain a list of current housing vacancies including but not limited to; low income apartments, VASH and Section 8 opportunities, room for rent, room and board and local sober living homes.
Assists residents in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies Meet with residents on your case load bi-weekly.
Create an exit plan with each resident and coordinate resident move out into housing.
Assist in facilitating trainings to new hires, interns and volunteers as needed.
Allow new hires, interns, and volunteers to shadow you and provide site and daily duties overview as it relates to your role.
Record Keeping:
Maintain proper documentation including copies of housing documents, resident goals, monthly reporting, and resident physical files.
Maintain case load tracking system current.
Enter resident case notes into internal and external database (HMIS, CES System, Bridges) in a timely manner (as each database requires).
Exit residents from case load and internal/external database, close out residents' physical files.
Practice consistent communication related to resident status, this includes keeping supervisor informed of services resident is linked to with other service agencies, communicating challenges with residents, asking for assistance or direction for assisting residents with assessments, housing plans, referrals, exit plans.
Miscellaneous Duties:
Participate in programming meetings and housing case management meetings Participate in resident meetings and huddles as needed.
Participate in professional development trainings.
Participate in Homeless Service staff meetings and trainings.
Participate in Social Service and Community meetings such as CES weekly match meetings.
Maintain a positive working relationship with all TSA staff and external community partners.
Other duties as assigned by Program Supervisor or Site Manager.
In addition to shelter residents, housing case managers may be assigned transitional housing families.
Duties will include interviewing new families, conducting home visits and providing case management support with the goal of moving into permanent housing.
Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate computer, fax, and telephone.
Ability to lift up to 40 lbs.
Minimum Qualifications By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position.
BSW or equivalent degree (preferred).
Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
1-year experience with HMIS (preferred).
Experience with tenant/landlord relationships.
Must be in good physical health and mental health, capable of meeting the demand of the position.
Skills, Knowledge & Abilities Driving Test and clean MVR check.
Bilingual/Bi-literate English/Spanish preferred.
Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
Able to function in a fast-paced, frequently changing environment and be adaptable.
Must have flexible availability.
Must possess effective time management skills.
Must be able to prioritize work and meet deadlines.
Must model professionalism and time management skills.
Excellent verbal and written communication skills.
Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office:
Microsoft Word, PowerPoint, Excel, and Outlook email.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Assessments Case Management Communication Computer Literacy Conflict Management Crisis Intervention Estimated Salary: $20 to $28 per hour based on qualifications.
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