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Call Center Supervisor Manage a fast pace call center environment Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc o Consistently motivate and encourage agents through positive communication and feedback Spend 30 minutes to one hour monitoring the agent. Spend 20 to 30 minutes reviewing the agent's. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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