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Technical Support Manager Technical Support Manager Responsibilities: Manages support reps (people who take the initial call), level 1, level 2, and level 3 techs Hiring Performance Reviews Training / Coaching Scheduling Manages call queue in high call volume times to make sure high priority calls are being addressed in a timely manner Works with customers on escalated cases to improve resolution time and provides advanced troubleshooting skills to resolve problems Maintaining goals and metrics for department Works. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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